Outage in PayU Latam
Degradation with Payment CREDIBANCO COLOMBIA
Resolved MajorIncident Report
Dear Customer
Since 02:06 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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RESOLVED
about 2 years ago - at 07/18/2024 07:41AM
Dear Customer,
Since the 02:26 the problem has been solved, CREDIBANCO in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
about 2 years ago - at 07/18/2024 07:22AM
Dear Customer
Since 02:06 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_REJECTED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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