Outage in PayU Latam

Degradation with Payment KLAP CHILE

Resolved Minor
November 27, 2024 - Started about 8 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 13:45 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED about 7 hours ago - at 11/27/2024 07:42PM

Dear Customer,



Since the 14:13 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING about 8 hours ago - at 11/27/2024 06:57PM

Dear Customer



Since 13:45 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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