Outage in PayU Latam

Degradation with Payment PSE - NEQUI Colombia

Resolved Minor
November 29, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 00:35 GMT - <5> we are having problems with PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/29/2024 07:17AM

Dear Customer,



The incident has been resolved, ACH-PSE in Colombia for the PayU platform in the last 70 minutes is operating.



Sincerely,
PayU customer service.

INVESTIGATING 5 months ago - at 11/29/2024 06:19AM

Dear Customer



Since 00:35 GMT - <5> we are having problems with PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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