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Outage in PayU Latam

Degradation with Payment NIUBIZ Perú

Resolved Minor
July 08, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customer Since 20:12 GMT - <5> we are having problems with VISANET in Perú for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 07/09/2025 03:55AM

Dear Customer

Since 22:13 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 22:13 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU

INVESTIGATING 9 months ago - at 07/09/2025 01:46AM

Dear Customer



Since 20:12 GMT - <5> we are having problems with VISANET in Perú for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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