Outage in PayU Latam

Degradation with Payment KLAP in CHILE

Resolved Major
March 08, 2025 - Started 4 days ago - Lasted 8 minutes
Official incident page

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Outage Details

Dear Customer Since 09:05 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 03/08/2025 02:22PM

Dear Customer,

Since the 09:19 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating

Stability on the part of the network is confirmed and normality in transactionality is evidenced.

Sincerely,
PayU customer service.

INVESTIGATING 4 days ago - at 03/08/2025 02:15PM

Dear Customer

Since 09:05 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service.

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