Outage in PayU Latam

Degradation with Payment PSE and PSE_AVANZA COLOMBIA

Resolved Minor
March 10, 2025 - Started 1 day ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear Customer Since 13:36 GMT - 5 we are having problems with PSE and PSE_AVANZA COLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 03/10/2025 10:50PM

Dear Customer,



Since the 16:32 the problem has been solved, PSE and PSE_AVANZA in Colombia for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 1 day ago - at 03/10/2025 06:49PM

Dear Customer



Since 13:36 GMT - 5 we are having problems with PSE and PSE_AVANZA COLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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