Outage in PayU Latam

Degradation with Payment PAYMENTS API

Resolved Minor
March 07, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 09:36 GMT - 5 we are experiencing problems with PAYMENTS API for the PayU platform, however, we do not present transactional crash. We are working with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing an increase in the rate of transactions, we apologize for any inconvenience this may be causing.
Components affected
PayU Latam PayU Payments API
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 03/07/2025 03:33PM

Dear Customer,

Since 09:52 the incident has been resolved, PAYMENTS API for the PayU platform has been operating with high transactional approval rate. The service has been reestablished.

Sincerely,
PayU customer service.

INVESTIGATING 5 days ago - at 03/07/2025 02:48PM

Dear Customer

Since 09:36 GMT - 5 we are experiencing problems with PAYMENTS API for the PayU platform, however, we do not present transactional crash. We are working with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing an increase in the rate of transactions, we apologize for any inconvenience this may be causing.

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