Outage in PayU Latam

Degradation with Payment Network MOVII

Resolved Minor
October 17, 2025 - Started about 10 hours ago - Lasted 35 minutes
Official incident page

Incident Report

Dear Customer We are experiencing problems with MOVII in Colombia for the PayU platform. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring. A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 10/17/2025 09:50PM

Dear Customer,


The incident has been resolved, MOVII in Colombia for the PayU platform is operating.


Sincerely,
PayU customer service

INVESTIGATING about 10 hours ago - at 10/17/2025 09:22PM

Dear Customer


We are experiencing problems with MOVII in Colombia for the PayU platform. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.


A SMALL subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.


Sincerely,
PayU customer service

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