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Outage in PayU Latam

Degradation with Payment Prisma Argentina

Resolved Minor
April 25, 2025 - Started 12 months ago - Lasted 42 minutes
Official incident page

Incident Report

Dear Customer Since 18:09 GMT - <5> we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/26/2025 12:00AM

Dear Customer,



Since 18:09 hs. the problem has been solved, PRISMA in Argentina for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 12 months ago - at 04/25/2025 11:31PM

Dear Customer



Since 18:09 GMT - <5> we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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