Outage in PayU Latam
Degradation with Payment CREDIBANCO_V2 Colombia
Resolved MinorIncident Report
Dear Customer
Since 17:09 GMT - <5> we are having problems with CREDIBANCO_V2 in Colombia for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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RESOLVED
12 months ago - at 04/27/2025 11:46PM
Dear Customer,
Since 17:19 hs. the problem has been solved, CREDIBANCO_V2 in Colombia for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
12 months ago - at 04/27/2025 11:25PM
Dear Customer
Since 17:09 GMT - <5> we are having problems with CREDIBANCO_V2 in Colombia for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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