Outage in PayU Latam

Degradation with Payment FISERV in MEXICO

Resolved Minor

April 28, 2025 - Started 12 months ago - Lasted 22 minutes
Official incident page

Incident Report

Dear Adidas, Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes. Thank you, PayU Operations Team

Components affected

PayU Latam México Payment Processing

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INVESTIGATING 12 months ago - at 04/28/2025 07:43PM

Dear Adidas,

Since April 28, 2025 at 14:03:00 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in the Fiserv in Mexico, but don’t worry our multi-acquiring feature is recovering the transactions to avoid any affectation. The technical team is evaluating if there is any impact, and they are in frequent contact with the Fiserv team, to follow up the issue resolution. You will receive an email with more information regarding this case in the next minutes.

Thank you,
PayU Operations Team

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