Outage in PayU Latam
Degradation with Payment NEQUI in COLOMBIA
Resolved MajorIncident Report
Dear Customer
Since 06:12 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/07/2025 09:24PM
Dear Customer,
The incident has been resolved, NEQUI in COLOMBIA for the PAYU platform is operating with high transactional approval.
Sincerely,
PayU customer service.
INVESTIGATING
12 months ago - at 05/07/2025 11:33AM
Dear Customer
Since 06:12 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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