Outage in PayU Latam

Degradation with Payment NEQUI in COLOMBIA

Resolved Major
May 07, 2025 - Started 3 days ago - Lasted about 10 hours
Official incident page

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Outage Details

Dear Customer Since 06:12 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/07/2025 09:24PM

Dear Customer,

The incident has been resolved, NEQUI in COLOMBIA for the PAYU platform is operating with high transactional approval.

Sincerely,
PayU customer service.

INVESTIGATING 3 days ago - at 05/07/2025 11:33AM

Dear Customer



Since 06:12 GMT - 5 we are having problems with NEQUI in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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