Outage in PayU Latam
Degradation with Payment PAGOEFECTIVO in PERU
Resolved MajorIncident Report
Dear Customer
Since 08:40 GMT - 5 we are having problems with PAGOEFECTIVO in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/07/2025 03:46PM
Dear Customer,
Since 10:10 GMT-5. the problem has been solved, PAGOEFECTIVO in PERU for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
11 months ago - at 05/07/2025 02:36PM
Dear Customer
Since 08:40 GMT - 5 we are having problems with PAGOEFECTIVO in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_BAD_RESPONSE and NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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