Outage in PayU Latam
Degradation with Payment IZIPAY in PERU
Resolved MajorIncident Report
Dear Customer
Since 20:45 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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RESOLVED
11 months ago - at 06/04/2025 03:30AM
Dear Customer,
Since 22:10 hrs. the problem has been solved, IZIPAY in Perú for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
11 months ago - at 06/04/2025 02:02AM
Dear Customer
Since 20:45 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like PAYMENT_NETWORK_NO_CONNECTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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