Outage in PayU Latam

PAYU PLATFORM DEGRADATION

Resolved Minor
June 07, 2025 - Started 4 months ago - Lasted 43 minutes
Official incident page

Incident Report

Dear Customer Since 21:02 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM with our Web Checkout which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam PayU Web Checkout
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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/08/2025 03:28AM

Dear Customer,


Since 21:20 GMT - 5 the incident has been resolved, our PAYU PLATFORM is operating with high transactional approval.

Sincerely,
PayU customer service.

INVESTIGATING 4 months ago - at 06/08/2025 02:46AM

Dear Customer

Since 21:02 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM with our Web Checkout which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.

A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.




Sincerely,
PayU customer service.

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