Outage in PayU Latam

PAYU PLATFORM DEGRADATION

Resolved Minor
June 08, 2025 - Started 25 days ago - Lasted 43 minutes
Official incident page

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Outage Details

Dear Customer Since 21:02 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM with our Web Checkout which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam PayU Web Checkout
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 06/08/2025 03:28AM

Dear Customer,


Since 21:20 GMT - 5 the incident has been resolved, our PAYU PLATFORM is operating with high transactional approval.

Sincerely,
PayU customer service.

INVESTIGATING 25 days ago - at 06/08/2025 02:46AM

Dear Customer

Since 21:02 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM with our Web Checkout which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.

A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.




Sincerely,
PayU customer service.

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