Outage in PayU Latam
PAYU PLATFORM DEGRADATION
Resolved MinorIncident Report
Dear Customer
Since 21:02 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM with our Web Checkout which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.
A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
Components affected
PayU Latam PayU Web CheckoutTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/08/2025 03:28AM
Dear Customer,
Since 21:20 GMT - 5 the incident has been resolved, our PAYU PLATFORM is operating with high transactional approval.
Sincerely,
PayU customer service.
INVESTIGATING
10 months ago - at 06/08/2025 02:46AM
Dear Customer
Since 21:02 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM with our Web Checkout which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.
A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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