Outage in PayU Latam
Degradation with Payment ACH-PSE - PSE AVANZA in COLOMBIA
Resolved MajorIncident Report
Dear Customer
Since 00:00 GMT - 5 we are having problems with PSE and PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/22/2025 06:36AM
Dear Customer,
Since 01:15 hrs. the problem has been solved, PSE and PSE_AVANZA in Colombia for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
10 months ago - at 06/22/2025 05:48AM
Dear Customer
Since 00:00 GMT - 5 we are having problems with PSE and PSE_AVANZA in Colombia for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
Latest PayU Latam outages
Incident with Payment ACH-PSE / PSE Avanza Colombia - about 15 hours ago
Degradation with Payment ACH-PSE AVANZA in COLOMBIA - 6 days ago
Degradation with Payment PSE BANCOLOMBIA - 22 days ago
Degradation with Payment ADDI in COLOMBIA - 22 days ago
Degradation with Payment ACH-PSE Colombia - about 1 month ago
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