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Outage in PayU Latam

Problemas REDEBAN

Resolved Minor
June 28, 2025 - Started 10 months ago - Lasted 39 minutes
Official incident page

Incident Report

Estimado cliente, Desde las 06:46 P.M. estamos presentando rechazos con el medio de pago REDEBAN Colombia, plataforma PayU y Pagosonline, estamos revisando con el tercero para dar una pronta solución. Servicio al cliente PayU. Dear customer, Since 06:46 P.M we are experiencing problems with REDEBAN Colombia, Services PayU and Pagosonline. We are getting in touch with the provider to solve problems. Sincerely, Customer Service PayU.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/29/2025 12:52AM

Estimado cliente,

REDEBAN ha resuelto el problema hacia las 19:34 COT. El servicio se encuentra operando con normalidad.

Cordialmente,
Servicio al cliente PayU.

Dear customer,

REDEBAN has solved the problem at 19:34 COT. The service is operating normally.

Sincerely,
Customer Service PayU.

INVESTIGATING 10 months ago - at 06/29/2025 12:41AM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 06/29/2025 12:33AM

Estimado cliente,

Desde las 06:46 P.M. estamos presentando rechazos con el medio de pago REDEBAN Colombia, plataforma PayU y Pagosonline, estamos revisando con el tercero para dar una pronta solución.

Servicio al cliente PayU.

Dear customer,

Since 06:46 P.M we are experiencing problems with REDEBAN Colombia, Services PayU and Pagosonline. We are getting in touch with the provider to solve problems.


Sincerely,
Customer Service PayU.

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