Outage in PayU Latam
Degradation with Payment <PAYMENT> <COUNTRY>
Resolved Minor
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Outage Details
Dear Customer
Since 14:28 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 07/19/2025 08:42PM
Dear Customer,
Since 14:43 hs. GMT - 5 the problem has been solved, PRISMA in ARGENTINA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
about 18 hours ago - at 07/19/2025 07:42PM
Dear Customer
Since 14:28 GMT - 5 we are having problems with PRISMA in ARGENTINA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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