Outage in PayU Latam

Degradation with Payment Network PSE-AVANZA

Resolved Minor

July 22, 2025 - Started 9 months ago - Lasted about 11 hours
Official incident page

Incident Report

Dear Customer Since 10:11 GMT -5 we are experiencing problems with the payment network PSE-AVANZA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Sincerely, Customer Service PayU. Estimado Cliente Desde las 10:11 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Cordialmente, Servicio al cliente PayU

Components affected

PayU Latam Colombia Payment Processing

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/23/2025 03:07AM

Dear Customer,

Since 19:09 hs. the problem has been solved, ACH-PSE in COLOMBIA for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.

INVESTIGATING 9 months ago - at 07/22/2025 03:47PM

Dear Customer

Since 10:11 GMT -5 we are experiencing problems with the payment network PSE-AVANZA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.

Estimado Cliente

Desde las 10:11 GMT-5 estamos teniendo problemas con el medio de pago PSE-AVANZA en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU

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