Outage in PayU Latam

Degradation with Payment Network PSE-BANCOLOMBIA

Resolved Minor

July 30, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customer We are experiencing problems with the payment network PSE-BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.

Components affected

PayU Latam Colombia Payment Processing

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial

No credit card
14-day trial
2-minute setup

Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/30/2025 07:34PM

Dear Customer,

Since 12:58 hrs. the problem has been solved, ACH-PSE in Colombia for the PAYU GPO Latam platform is operating normally.

Network´s Stability is confirmed from their end and transaction normality is evidenced.

Sincerely,
PayU customer service.

INVESTIGATING 9 months ago - at 07/30/2025 05:36PM

Dear Customer

We are experiencing problems with the payment network PSE-BANCOLOMBIA in COLOMBIA for PAYU Platform.

We are getting in touch with the provider to ask for incident's resolution.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

Latest PayU Latam outages

Incident with Payment ACH-PSE / PSE Avanza Colombia - about 17 hours ago

Degradation with Payment ACH-PSE AVANZA in COLOMBIA - 6 days ago

Degradation with Payment PSE BANCOLOMBIA - 22 days ago

Degradation with Payment ADDI in COLOMBIA - 22 days ago

Degradation with Payment ACH-PSE Colombia - about 1 month ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook