Outage in PayU Latam

Degradation with Payment Network PSE-BANCOLOMBIA

Resolved Minor
July 30, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Dear Customer We are experiencing problems with the payment network PSE-BANCOLOMBIA in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam Colombia Payment Processing
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 07/30/2025 07:34PM

Dear Customer,


Since 12:58 hrs. the problem has been solved, ACH-PSE in Colombia for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING 5 days ago - at 07/30/2025 05:36PM

Dear Customer

We are experiencing problems with the payment network PSE-BANCOLOMBIA in COLOMBIA for PAYU Platform.

We are getting in touch with the provider to ask for incident's resolution.

A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

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