Outage in PayU Latam
Incident with Payment PIX - BRASIL
Resolved MinorIncident Report
Dear Customer
From 13:40 GMT - 5 we are having problems with PIX in BRASIL for the PayU platform, declined transactions increased with response codes such as NOT_ACCEPTED_TRANSACTION , which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
Brasil Payment Processing - Brasil Payment Processing
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RESOLVED
9 months ago - at 07/30/2025 07:21PM
Dear Customer,
Since the 13:58 GMT - 5 the problem has been solved, PIX in BRASIL for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
9 months ago - at 07/30/2025 07:00PM
Dear Customer
From 13:40 GMT - 5 we are having problems with PIX in BRASIL for the PayU platform, declined transactions increased with response codes such as NOT_ACCEPTED_TRANSACTION , which indicates that we present a transactional degradation. We are working together with our support team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
Brasil Payment Processing - Brasil Payment Processing
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