Outage in PayU Latam
Degradation with Payment PSE AND PSE_AVANZA COLOMBIA
Resolved MinorIncident Report
Dear Customer
Since 22:50 GMT - 5 we are having problems with PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/29/2025 05:39AM
Dear Customer,
Since 23:55 hs. GMT - 5 the problem has been solved,PSE AND PSE_AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
8 months ago - at 08/29/2025 04:20AM
Dear Customer
Since 22:50 GMT - 5 we are having problems with PSE AND PSE_AVANZA in COLOMBIA for PayU platform, declined transactions increased with response codes like PENDING_TRANSACTION_CONFIRMATION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
Latest PayU Latam outages
Incident with Payment ACH-PSE / PSE Avanza Colombia - about 14 hours ago
Degradation with Payment ACH-PSE AVANZA in COLOMBIA - 6 days ago
Degradation with Payment PSE BANCOLOMBIA - 22 days ago
Degradation with Payment ADDI in COLOMBIA - 22 days ago
Degradation with Payment ACH-PSE Colombia - about 1 month ago
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