Outage in PayU Latam

Incident with Payment Network Credibanco

Resolved Minor
September 09, 2025 - Started 7 days ago - Lasted 41 minutes
Official incident page

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Outage Details

Dear Customer, Since 07:22 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. Sincerely, Customer Service PayU. Estimado cliente, Desde las 07:22 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Cordialmente, Servicio al cliente PayU
Components affected
PayU Latam Colombia Payment Processing
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 09/09/2025 01:47PM

Dear Customer

Since 08:15 GMT-5 the incident has been resolved, the payment network processes without problems

Sincerely,
Customer Service PayU.



Estimado Cliente

Desde las 08:15 GMT-5 se ha solucionado el incidente, la red de pago procesa con normalidad

Cordialmente,
Servicio al cliente PayU

INVESTIGATING 7 days ago - at 09/09/2025 01:08PM

Dear Customer,

Since 07:22 GMT-5 we are experiencing problems with the payment network Credibanco in COLOMBIA for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution.

Sincerely,
Customer Service PayU.


Estimado cliente,

Desde las 07:22 GMT-5 estamos teniendo problemas con el medio de pago Credibanco en COLOMBIA para la plataforma PAYU. Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente.

Cordialmente,
Servicio al cliente PayU

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