Degradation with Payment REDECARD in BRASIL

Dear Customer,



Since 19:13 hs. the problem has been solved, REDECARD in BRASIL for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

Dear Customer



Since 17:30 GMT - 5 we are having problems with REDECARD in BRASIL for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.