Outage in PayU Latam

Degradation with Payment REDECARD in BRASIL

Resolved Major
September 17, 2025 - Started about 17 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear Customer Since 17:30 GMT - 5 we are having problems with REDECARD in BRASIL for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 09/18/2025 12:28AM

Dear Customer,



Since 19:13 hs. the problem has been solved, REDECARD in BRASIL for the PAYU GPO Latam platform is operating normally.


Network´s Stability is confirmed from their end and transaction normality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING about 17 hours ago - at 09/17/2025 11:24PM

Dear Customer



Since 17:30 GMT - 5 we are having problems with REDECARD in BRASIL for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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