Outage in PayU Latam
Degradation with Payment ACH PSE - NEQUI-BANCOLOMBIA COLOMBIA
Resolved MajorIncident Report
Dear Customer
Since 09:56 UTC - 5 We are having problems with ACH PSE - NEQUI & BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing
Sincerely,
PayU customer service.
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RESOLVED
7 months ago - at 09/22/2025 03:35PM
Dear Customer,
Since the 10 minutes the problem has been solved, PSE-BANCOLOMBIA-NEQUI in COLOMBIA for the PAYU platform is operating
Stability on the part of the network is confirmed and normality in transactionality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
7 months ago - at 09/22/2025 03:05PM
Dear Customer
Since 09:56 UTC - 5 We are having problems with ACH PSE - NEQUI & BANCOLOMBIA in COLOMBIA for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing
Sincerely,
PayU customer service.
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