Outage in PayU Latam
Problems with PayU accreditation of movements
Resolved MajorIncident Report
Dear Customer,
We are currently experiencing problems with the crediting of funds to your account. Temporarily you will not see information on the transaction report or the available balances in your balance.
This does not affect your processing or transaction status information. Once the issue is resolved, you will see the transactions reflected correctly.
We apologize for any inconvenience this situation may cause to your operation. We are working to resolve it as soon as possible.
Sincerely,
PayU customer service.
Components affected
PayU Latam PayU Web CheckoutTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/28/2025 10:14AM
Dear Customer,
Since 0058 UTC-5 the incident has been resolved, ACK in LATAM for the PAYU platform is operational and functional
Sincerely,
PayU customer service.
INVESTIGATING
7 months ago - at 09/28/2025 01:01AM
Dear Customer,
We are currently experiencing problems with the crediting of funds to your account. Temporarily you will not see information on the transaction report or the available balances in your balance.
This does not affect your processing or transaction status information. Once the issue is resolved, you will see the transactions reflected correctly.
We apologize for any inconvenience this situation may cause to your operation. We are working to resolve it as soon as possible.
Sincerely,
PayU customer service.
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