Outage in PayU Latam

Problems with PayU accreditation of movements

Resolved Major
September 28, 2025 - Started 18 days ago - Lasted about 10 hours
Official incident page

Incident Report

Dear Customer, We are currently experiencing problems with the crediting of funds to your account. Temporarily you will not see information on the transaction report or the available balances in your balance. This does not affect your processing or transaction status information. Once the issue is resolved, you will see the transactions reflected correctly. We apologize for any inconvenience this situation may cause to your operation. We are working to resolve it as soon as possible. Sincerely, PayU customer service.
Components affected
PayU Latam PayU Web Checkout
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 09/28/2025 10:14AM

Dear Customer,



Since 0058 UTC-5 the incident has been resolved, ACK in LATAM for the PAYU platform is operational and functional



Sincerely,
PayU customer service.

INVESTIGATING 18 days ago - at 09/28/2025 01:01AM

Dear Customer,

We are currently experiencing problems with the crediting of funds to your account. Temporarily you will not see information on the transaction report or the available balances in your balance.
This does not affect your processing or transaction status information. Once the issue is resolved, you will see the transactions reflected correctly.

We apologize for any inconvenience this situation may cause to your operation. We are working to resolve it as soon as possible.

Sincerely,
PayU customer service.

Latest PayU Latam outages

Degradation with Payment FISERV MEXICO - 2 days ago
Degradation with Payment PSE AND PSE_AVANZA COLOMBIA - 13 days ago
Incident with Payment Networks MEXICO - 15 days ago
Degradation with Payment KLAP CHILE - 16 days ago
Degradation with Payment ACH-PSE AVANZA in COLOMBIA - 18 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook