Outage in PayU Latam

Degradation with WEB CHECKOUT - PAYU

Resolved Minor
October 20, 2025 - Started 10 days ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Customer Since 4:00 GMT - <5> we are having problems with WEB CHECKOUT, we are identifying a due multiple troubles in AWS services which be generating a degradation of the service. Our technical team is evaluating the impact A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam PayU Web Checkout

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/20/2025 10:54PM

Dear Customer,



Since 16:00 the incident has been resolved, WEB CHECKOUT for the PayU platform is operating with high transactional approval.



Sincerely,
PayU customer service.

INVESTIGATING 10 days ago - at 10/20/2025 08:46PM

Dear Customer

Since 4:00 GMT - <5> we are having problems with WEB CHECKOUT, we are identifying a due multiple troubles in AWS services which be generating a degradation of the service. Our technical team is evaluating the impact

A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.

Sincerely,
PayU customer service.

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