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Outage in PayU Latam

Incident with Payment Network BANCOMER - MÉXICO

Resolved Minor
October 22, 2025 - Started 6 months ago - Lasted 35 minutes
Official incident page

Incident Report

Dear Customer Since 07:40 GMT -5 we are experiencing problems with the payment network BANCOMER in MÉXICO for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD and VISA Credit Cards. Estimado Cliente Desde las 07:40 GMT -5 estamos teniendo problemas con el medio de pago BANCOMER en MÉXICO para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD y VISA.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 10/22/2025 01:26PM

Dear Customer

Since 08:20 GMT -5 , BANCOMER has solved the problems for VISA and Mastercard credit cards for PayU platform in México, the system is now operating normally.

Estimado cliente;

Desde las 08:20 GMT -5, BANCOMER ha resuelto los problemas para tarjetas VISA y Mastercard en México para la plataforma PayU; el sistema funciona con normalidad.
Payment Network Providers - México Payment Processing

INVESTIGATING 6 months ago - at 10/22/2025 12:57PM

Dear Customer

Since 07:40 GMT -5 we are experiencing problems with the payment network BANCOMER in MÉXICO for PAYU Platform. We are getting in touch with the provider to ask for incident's resolution. All transactions sent via this payment network are being marked with error for MASTERCARD and VISA Credit Cards.

Estimado Cliente

Desde las 07:40 GMT -5 estamos teniendo problemas con el medio de pago BANCOMER en MÉXICO para la plataforma PAYU . Estamos en contacto con el proveedor para recibir asistencia y una pronta solución al incidente. Todas las transacciones enviadas a través de este medio de pago están presentando errores para las tarjetas de crédito MASTERCARD y VISA.

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