Degradation with Payment PSE-ACH-NEQUI Colombia

Dear Customer,



Since 10:14 the incident has been resolved, ACH PSE - NEQUI in Colombia for the PAYU platform is operational and functional



Sincerely,
PayU customer service.

Dear Customer


Since 9:28 GMT - <5> we are having problems with ACH PSE - NEQUI in Colombia for PayU platform, declined transactions increased with response codes like ENTITY_DECLINED and BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.