Outage in PayU Latam
Degradation with Payment ACH-PSE and PSE AVANZA in COLOMBIA
Resolved MinorIncident Report
Dear Customer
Since 09:00 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
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RESOLVED
about 2 months ago - at 02/24/2026 01:45PM
Dear Customer,
Since 00:37 GMT - 5, the problem has been solved,ACH-PSE and PSE AVANZA in COLOMBIA for the PAYU GPO Latam platform is operating normally.
Network´s Stability is confirmed from their end and transaction normality is evidenced.
Sincerely,
PayU customer service.
INVESTIGATING
about 2 months ago - at 02/22/2026 02:38PM
Dear Customer
Since 09:00 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like BANK_UNREACHABLE, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Sincerely,
PayU customer service.
Latest PayU Latam outages
Incident with Payment ACH-PSE / PSE Avanza Colombia - about 13 hours ago
Degradation with Payment ACH-PSE AVANZA in COLOMBIA - 6 days ago
Degradation with Payment PSE BANCOLOMBIA - 22 days ago
Degradation with Payment ADDI in COLOMBIA - 22 days ago
Degradation with Payment ACH-PSE Colombia - about 1 month ago
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