Degradation with Payment ACH-PSE in COLOMBIA

Dear Customer,



Since the 15:00 the problem has been solved, ACH-PSE in COLOMBIIA for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

Dear Customer



Since 13:30 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.