Outage in PBS

Comcast Xfinity PBS App Issue for One-Click

Resolved Minor

February 28, 2025 - Started about 1 year ago - Lasted 2 days
Official incident page

Incident Report

We are investigating some backend issues with the PBS App on Comcast Xfinity devices regarding the in-app/one-click donations. There are no issues with other functionality and usability of the app. To prevent users from encountering any problems we have fallen back to displaying the station's donation urls until the backend in-app donation functionality can be restored.

Components affected

PBS Mobile and OTT Apps

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/02/2025 06:58PM

This issue has been resolved and the in-app donations have been restored in the Xfinity PBS App.

INVESTIGATING about 1 year ago - at 02/28/2025 11:38PM

We are investigating some backend issues with the PBS App on Comcast Xfinity devices regarding the in-app/one-click donations.
There are no issues with other functionality and usability of the app. To prevent users from encountering any problems we have fallen back to displaying the station's donation urls until the backend in-app donation functionality can be restored.

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