Outage in PBS
Playback Issues on the PBS App for Smart TVs
Resolved MinorIncident Report
We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.
Components affected
PBS Mobile and OTT AppsLatest Updates ( sorted recent to last )
RESOLVED
about 14 hours ago - at 02/10/2026 01:52PM
This incident has been resolved.
MONITORING
11 days ago - at 01/30/2026 08:55PM
A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.
IDENTIFIED
12 days ago - at 01/30/2026 01:53PM
We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.
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