Select Samsung TV Models Unable to Load PBS App

This incident has been resolved following a rollback of the PBS app on Samsung TVs last Friday, June 26.

The second hotfix has been released. Viewers' devices will automatically receive the hotfix and update to the latest version of the PBS app with the fixed experience. For some viewers this will be immediate, but for anyone still encountering the issue, we recommend they check on their app later today to allow more time for Samsung to deliver the app update to their device. We'll continue to monitor for further reports throughout today and tomorrow to assess the second hotfix's performance.

We are continuing to work on another hotfix to address the issue affecting viewers on Samsung 2017 models, and we are targeting tomorrow for the second hotfix's release. At this time, we are not aware of any workarounds for the affected devices, and this fix continues to be a high priority for our teams.

We have continued to receive messages from users that they are still experiencing issues loading the PBS app on Samsung TVs released in 2017. We are looking into the issue again and will continue to monitor reports.

A hotfix has been released to address this issue. Viewers' devices will automatically receive the hotfix and update to the latest version of the PBS app with the fixed experience. For some viewers this will be immediate, but for anyone still encountering the issue, we recommend they check on their app later today to allow more time for Samsung to deliver the app update to their device. We'll continue to monitor for further reports throughout today and tomorrow to assess the hotfix's performance.

We're currently investigating an issue which is preventing users on some Samsung TV models from opening and loading the PBS app. Users may report seeing a solid blue screen, a dark screen, or a loading icon that never completes when they open the app. We believe the majority of users are on 2017 Samsung TV models, most often notated with an 'M' or 'MU' in the model number. Other devices that support the PBS app and Samsung TVs released after 2017 appear to be unaffected by this issue. We'll continue to update this page as our investigation continues.