Outage in PBS
Accessing the PBS App on Amazon Fire Tablets
Resolved MajorIncident Report
Summary AI Generated
The PBS app became inaccessible on Amazon Fire Tablets nationwide for 89.5 hours due to connectivity issues with Amazon's backend age verification system, which was triggered by new age verification requirements in Texas. Users encountered misleading error messages instructing them to update their device's operating system, though system updates would not resolve the issue. PBS worked with Amazon to restore access to their backend age verification system, automatically resolving the problem for all affected users.
Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible.
Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.
Components affected
PBS Mobile and OTT AppsLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/08/2026 03:32PM
All users on Amazon Fire Tablets have had their access to the PBS app restored.
IDENTIFIED
about 1 month ago - at 06/04/2026 10:09PM
Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible.
Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.
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