Lagging and Time-outs Affecting Multiple Platforms

This incident has been fully resolved. Our engineering team's investigation and resolution will help to prevent further incidents and will improve our network/platform stability and performance moving forward.
If any viewers still report any issues, we would suggest having the viewer reboot or power cycle their device, i.e. unplug the device for a minute and then plug it back in and retry.
If the viewer receives an error or continues to have trouble, please have the viewer submit a support ticket at https://help.pbs.org/support/tickets/new listing their device and a brief description of the issue they are still experiencing, and we our PBS Support Team will be pleased to assist.

We are continuing to monitor for any further issues.

On Friday night (July 31, 2026), there were additional reports of issues with signing into the PBS App and playing videos. The engineering team implemented additional changes to mitigate the issue, and most users that contacted PBS Support at that time have reported that functionality quickly returned to normal. Our engineering team is continuing to monitor this and investigate the root cause to prevent future issues.
If any viewers still report any errors, we would suggest having the viewer reboot or power cycle their device, i.e. unplug the device for a minute and then plug it back in and retry. If the viewer still receives an error, please have the viewer submit a support ticket at https://help.pbs.org/support/tickets/new listing their device and a brief description of the issue they are still experiencing.

The engineering team is continuing to work on this issue. We are aware that may members may not be able to sign in on their apps or pbs.org at the moment and we are working to resolve the issue as soon as possible.

We are currently investigating some lagging and time-outs in the MVault console.

Some other platforms that are related may also some some difficulties.