Outage in PBS
AWS Trouble
Resolved MajorIncident Report
About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc.
It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate.
We will continue to monitor.
https://health.aws.amazon.com/health/status
Components affected
PBS KIDS OTT App PBS KIDS Website PBS KIDS Activate PBS Video Portal PBS Curate Console PBS Global Chrome PBS Mobile and OTT Apps PBS Account PBS Help Site PBS MVault Console PBS Station Manager Console PBS Media Manager Console PBS Partner Player PBS WebsiteOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 10/20/2025 11:22PM
The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.
MONITORING
about 12 hours ago - at 10/20/2025 04:51PM
We are continuing to monitor for any further issues.
MONITORING
about 12 hours ago - at 10/20/2025 04:36PM
All platforms continue to be affected.
Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.
IDENTIFIED
about 14 hours ago - at 10/20/2025 03:30PM
About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc.
It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate.
We will continue to monitor.
https://health.aws.amazon.com/health/status
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