Outage in PBS

AWS Trouble

Resolved Major
October 20, 2025 - Started about 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status
Components affected
PBS Website PBS Video Portal PBS Partner Player PBS Mobile and OTT Apps PBS Global Chrome PBS MVault Console PBS Station Manager Console PBS Curate Console PBS Media Manager Console PBS Account PBS Help Site PBS KIDS Website PBS KIDS Activate PBS KIDS OTT App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/20/2025 11:22PM

The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

MONITORING about 2 months ago - at 10/20/2025 04:51PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 10/20/2025 04:36PM

All platforms continue to be affected.

Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

IDENTIFIED about 2 months ago - at 10/20/2025 03:30PM

About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc.

It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate.

We will continue to monitor.

https://health.aws.amazon.com/health/status

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