Outage in Peach Payments

Platforms/Services downtime - Cloudflare network issue

Resolved Minor
November 18, 2025 - Started 26 days ago - Lasted about 17 hours
Official incident page

Incident Report

Our platforms and services are experiencing intermittent downtime as a result of a widespread Cloudflare connectivity issue. Among the affected Services/Platforms: Dashboard Freshdesk Payout Services Payment processing Reconciliation services Please note that we are available on our support line, as we wait for the fix on cloudflare side.

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/19/2025 05:17AM

This incident has been resolved.

MONITORING 26 days ago - at 11/18/2025 02:56PM

Monitoring - Cloudflare has implemented a fix.

We are continuing to monitor for errors to ensure all services are back to normal.

IDENTIFIED 26 days ago - at 11/18/2025 01:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED 26 days ago - at 11/18/2025 12:14PM

Our platforms and services are experiencing intermittent downtime as a result of a widespread Cloudflare connectivity issue.
Among the affected Services/Platforms:

Dashboard
Freshdesk
Payout Services
Payment processing
Reconciliation services

Please note that we are available on our support line, as we wait for the fix on cloudflare side.

Latest Peach Payments outages

High rate of declines for M-PESA transactions - 2 days ago
Cloudflare outage - intermittent affect on services - 9 days ago
Payment links service interruption - 11 days ago
Dashboard Transaction Display Delay - 11 days ago
Nedbank card acquiring down - 16 days ago

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