Outage in Peloton

Elevated platform detect errors on V1 bike

Resolved Minor
March 14, 2024 - Started 8 months ago - Lasted 6 months
Official incident page

IsDown continuously monitors the Peloton status page and multiple sources to provide up-to-date information. Check back with us for the latest Peloton uptime status.

Outage Details

We are currently investigating limited reports of platform detect errors and 0 metrics on the Peloton Bike for new installations. The team has identified a fix. If you are encountering this issue, and it is not resolved with a factory reset or after securing your cables, please contact member support to schedule a field repair.
Components affected
Peloton Bike/Tread/Digital
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/25/2024 06:41PM

This incident has been resolved.

MONITORING 7 months ago - at 04/06/2024 02:39AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 03/14/2024 08:05PM

We are currently investigating limited reports of platform detect errors and 0 metrics on the Peloton Bike for new installations. The team has identified a fix. If you are encountering this issue, and it is not resolved with a factory reset or after securing your cables, please contact member support to schedule a field repair.

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