Outage in Pencil Spaces

Several users are reporting "Connecting to server" errors

Resolved Major

May 16, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Several users are reporting "Connecting to server" errors when trying to use Pencil Spaces. Some users have also reported difficulties creating, joining, or editing Spaces. Our engineers are hard at work trying to identify the issue and resolve it as quickly as possible. We'll keep you posted as our investigation progresses. Please accept our apologies for any inconvenience caused.

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/16/2023 02:38AM

This incident has been resolved.

INVESTIGATING almost 3 years ago - at 05/16/2023 02:38AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 05/16/2023 12:51AM

Several users are reporting "Connecting to server" errors when trying to use Pencil Spaces. Some users have also reported difficulties creating, joining, or editing Spaces.

Our engineers are hard at work trying to identify the issue and resolve it as quickly as possible. We'll keep you posted as our investigation progresses.

Please accept our apologies for any inconvenience caused.

Latest Pencil Spaces outages

Due to a major outage at Google, users are reporting that they are unable to login to Pencil Spaces - 9 months ago

Several users are reporting "Connecting to server" errors - about 1 year ago

Several users are reporting "Connecting to server" errors - over 1 year ago

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