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Outage in Pencil Spaces

Some users are reporting issues sending / receiving messages in chat

Resolved Major
December 19, 2022 - Started about 3 years ago - Lasted about 9 hours
Official incident page

Incident Report

Some users are reporting that they are having difficulties sending and receiving chat messages. Our engineers are actively investigating this issue, and we will keep you posted as we identify the root cause of the problem. We sincerely apologize for any inconvenience caused.

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 12/20/2022 02:22AM

Our engineering team were able to resolve the issue. Spaces should be operating as normal. If issues persist, please contact us through Intercom or via email at support@pencilspaces.com

INVESTIGATING about 3 years ago - at 12/20/2022 02:20AM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 12/19/2022 05:41PM

Some users are reporting that they are having difficulties sending and receiving chat messages.

Our engineers are actively investigating this issue, and we will keep you posted as we identify the root cause of the problem. We sincerely apologize for any inconvenience caused.

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