Outage in Pencil Spaces

Some users are experiencing issues connecting to Pencil Spaces

Resolved Major

November 07, 2022 - Started over 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

Some users are reporting that they are having difficulties joining a Space, or are frequently seeing “Reconnecting to server” errors. Our engineers are actively investigating this issue, and we will keep you posted as we identify the root cause of the problem. We sincerely apologize for any inconvenience caused.

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 11/07/2022 04:22PM

Our engineering team were able to resolve the issue.

Spaces should be operating as normal. To make sure you have latest update, please hard refresh Spaces (Cmd / Ctrl + Shift + R). If issues persist, please contact us through Intercom or via email at support@pencilspaces.com

INVESTIGATING over 3 years ago - at 11/07/2022 01:18PM

Some users are reporting that they are having difficulties joining a Space, or are frequently seeing “Reconnecting to server” errors.

Our engineers are actively investigating this issue, and we will keep you posted as we identify the root cause of the problem. We sincerely apologize for any inconvenience caused.

Latest Pencil Spaces outages

Due to a major outage at Google, users are reporting that they are unable to login to Pencil Spaces - 9 months ago

Several users are reporting "Connecting to server" errors - about 1 year ago

Several users are reporting "Connecting to server" errors - over 1 year ago

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