Outage in Perception Point
A small amount of emails in our US environment are taking longer time to scan - We are investigating the slowness
Resolved Minor
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Outage Details
Our US environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue
Components affected
Perception Point Email ScanningLatest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/16/2025 05:58PM
We are closing the incident while still monitoring the system closely
MONITORING
5 days ago - at 09/16/2025 05:31PM
We are monitoring the fix for the next few hours. The system is running with no slowness
IDENTIFIED
5 days ago - at 09/16/2025 04:58PM
The issue has been identified, and we are implementing a fix now
INVESTIGATING
5 days ago - at 09/16/2025 04:13PM
Our US environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue
Latest Perception Point outages
We are experiencing a load in the US environment that causes email delivery delays - about 2 months ago
We are investigating reports about email delivery delays - 3 months ago
We are investigating reports of slow email delivery - 7 months ago
We are experiencing a load that causes delayed emails - 7 months ago
X-Ray dashboard slowness - 11 months ago
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