Outage in Perception Point

A small amount of emails in our US environment are taking longer time to scan - We are investigating the slowness

Resolved Minor
September 16, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Our US environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue
Components affected
Perception Point Email Scanning

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/16/2025 05:58PM

We are closing the incident while still monitoring the system closely

MONITORING about 1 month ago - at 09/16/2025 05:31PM

We are monitoring the fix for the next few hours. The system is running with no slowness

IDENTIFIED about 1 month ago - at 09/16/2025 04:58PM

The issue has been identified, and we are implementing a fix now

INVESTIGATING about 1 month ago - at 09/16/2025 04:13PM

Our US environment is functioning as expected for the majority of the emails and files scanned. There is a small number of emails that are taking longer to scan. We are investigating the issue and working on solving the issue

Latest Perception Point outages

We are currently experiencing email delivery delays due to an ongoing AWS EC2 issue in the US environment. - 2 days ago
We are experiencing a load in the US environment that causes email delivery delays - 3 months ago
We are investigating reports about email delivery delays - 4 months ago
We are investigating reports of slow email delivery - 8 months ago
We are experiencing a load that causes delayed emails - 8 months ago

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