Outage in Perception Point

Ongoing Issue: SSL Certificate Validation Impacting Microsoft 365 EU Region Services

Resolved Minor

July 13, 2026 - Started 5 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

An SSL certificate validation issue on Microsoft servers disrupted Microsoft 365 email delivery in the EU region for approximately 1.9 hours, affecting Perception Point's Email Scanning component. Message delivery was delayed during this period, though the system automatically retried affected messages. A fix was implemented, all delayed messages were successfully delivered, and the incident was fully resolved.

We are currently investigating an issue that appears to be related to SSL certificate validation on Microsoft servers affecting Microsoft 365 services in the EU region (semi-inline scope), which may impact message delivery. Our system will automatically retry sending any affected messages. We are actively monitoring the situation and will provide further updates as soon as more information becomes available from Microsoft or the issue status changes.

Components affected

Perception Point Email Scanning

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 07/13/2026 05:36PM

This incident has been resolved.
All messages have been delivered.

MONITORING 5 days ago - at 07/13/2026 04:40PM

We have identified the root cause of the issue and have implemented a fix.

All messages that were delayed due to this issue are now being processed and delivered immediately by our system.

We continue to monitor the environment to ensure normal operation. A detailed incident report, including the root cause analysis and corrective actions, will be shared as soon as possible.

INVESTIGATING 5 days ago - at 07/13/2026 03:45PM

We are currently investigating an issue that appears to be related to SSL certificate validation on Microsoft servers affecting Microsoft 365 services in the EU region (semi-inline scope), which may impact message delivery.

Our system will automatically retry sending any affected messages. We are actively monitoring the situation and will provide further updates as soon as more information becomes available from Microsoft or the issue status changes.

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