Outage in Perception Point
High rate of FP's
Resolved MinorIncident Report
Summary AI Generated
Perception Point's email scanning service experienced a high rate of false positives due to unexpected engine behavior, affecting email delivery for 6.4 hours. The problematic engine was disabled and all falsely detected emails were released after identifying the root cause. Any remaining affected messages were processed automatically in the background following the resolution.
We are experiencing a high rate of FP due to unexpected engine behaviour. The engine was truned off and we are working to rescan all recent traffic and release the false detected emails.
Components affected
Perception Point Email ScanningTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/15/2026 03:34PM
We identified the root cause of the unexpected engine behavior that led to the increased false positive rate. The affected engine has been disabled, and all impacted messages have now been released.
Any remaining messages are currently being processed automatically in the background and will be handled shortly.
MONITORING
15 days ago - at 05/15/2026 09:13AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
15 days ago - at 05/15/2026 09:13AM
We are experiencing a high rate of FP due to unexpected engine behaviour. The engine was truned off and we are working to rescan all recent traffic and release the false detected emails.
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