Outage in Perception Point

We are currently experiencing email delivery delays due to an ongoing AWS EC2 issue in the US environment.

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently experiencing delays in email delivery due to an ongoing issue with AWS EC2 in the US-EAST-1 region. This incident affects EC2 instance launches, which in turn impacts our processing and delivery pipelines.
Components affected
Perception Point Email Scanning

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 02:11AM

This incident has been resolved.

MONITORING about 2 months ago - at 10/20/2025 07:42PM

We are starting to see recovery across our systems and services. Email processing and other dependent components are stabilizing, and we are gradually increasing system capacity to restore full performance. Some customers may still experience intermittent delays as we continue to monitor and optimize.

IDENTIFIED about 2 months ago - at 10/20/2025 01:56PM

We are currently experiencing delays in email delivery due to an ongoing issue with AWS EC2 in the US-EAST-1 region. This incident affects EC2 instance launches, which in turn impacts our processing and delivery pipelines.

Latest Perception Point outages

A small amount of emails in our US environment are taking longer time to scan - We are investigating the slowness - 3 months ago
We are experiencing a load in the US environment that causes email delivery delays - 5 months ago
We are investigating reports about email delivery delays - 6 months ago
We are investigating reports of slow email delivery - 10 months ago
We are experiencing a load that causes delayed emails - 10 months ago

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