Degraded performance on Inquiries and API calls

Our API latency is back to normal and our inquiry processing rates are stable. We are monitoring the situation and will continue to provide updates here.

Latency on our API and inquiries continues to decrease. We are working to further stabilize our systems.

Latency on our API and inquiries is decreasing. We are working to further stabilize our systems.

We are working to recover full performance for API calls and inquiries.

We are working to recover full performance for API calls and inquiries.

Inquiry processing is now resuming and we are working to bring the system back to full performance.

We are working to restore full functionality to the system. At this time, inquiry response times are delayed sufficiently that we're reclassifying this as a complete outage for inquiries. API response times on some end points are still slow.

We have identified the cause of the performance issues and are working to restore full functionality for impacted customers.

Since 14:50 UTC we are experiencing degraded performance for API calls and Inquiries. For selfie verifications that use the selfie liveness detection feature, we had a complete outage of this feature from 14:50 UTC through 15:00 UTC. We are working to restore full performance to our systems and will provide another update in 15 minutes.