Outage in Persona
Increased latency
Resolved Minor
January 21, 2025 - Started about 1 year ago
- Lasted about 1 hour
Incident Report
We're currently investigating elevated response times. We'll post an update soon.
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Latest Updates ( sorted recent to last )
MONITORING
about 1 year ago - at 01/21/2025 06:16PM
As of 18:16 UTC our response latencies have recovered. We are working with our database vendor to better understand what happened. We will continue to monitor the situation and provide updates.
IDENTIFIED
about 1 year ago - at 01/21/2025 06:10PM
We are being impacted by a wide-spread issue with MongoDB Atlas occurring across the US. We are working with Mongo to mitigate the issue. Response times are improving now. We will provide another update in 20 minutes.
IDENTIFIED
about 1 year ago - at 01/21/2025 05:59PM
Our Dashboard product in the US is also impacted by this issue.
IDENTIFIED
about 1 year ago - at 01/21/2025 05:59PM
We are working to resolve the issue that is causing increased latencies across our products in our US region. We will post an update within the next 20 minutes.
INVESTIGATING
about 1 year ago - at 01/21/2025 05:42PM
We're currently investigating elevated response times. We'll post an update soon.
Latest Persona outages
We are investigating an issue on our platform - about 17 hours ago
Elevated workflow latency - 25 days ago
Degraded performance - about 1 month ago
Tagging System Errors - about 1 month ago
Degraded Performance for Verifications - about 1 month ago
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