Outage in Persona

Increased latency

Resolved Minor
January 21, 2025 - Started 11 months ago - Lasted about 1 hour

Incident Report

We're currently investigating elevated response times. We'll post an update soon.

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Latest Updates ( sorted recent to last )
MONITORING 11 months ago - at 01/21/2025 06:16PM

As of 18:16 UTC our response latencies have recovered. We are working with our database vendor to better understand what happened. We will continue to monitor the situation and provide updates.

IDENTIFIED 11 months ago - at 01/21/2025 06:10PM

We are being impacted by a wide-spread issue with MongoDB Atlas occurring across the US. We are working with Mongo to mitigate the issue. Response times are improving now. We will provide another update in 20 minutes.

IDENTIFIED 11 months ago - at 01/21/2025 05:59PM

Our Dashboard product in the US is also impacted by this issue.

IDENTIFIED 11 months ago - at 01/21/2025 05:59PM

We are working to resolve the issue that is causing increased latencies across our products in our US region. We will post an update within the next 20 minutes.

INVESTIGATING 11 months ago - at 01/21/2025 05:42PM

We're currently investigating elevated response times. We'll post an update soon.

Latest Persona outages

Increased latencies in APIs - 21 days ago
Cloudflare outage impacting some Persona websites - 22 days ago
Degraded performance for US address input components - 29 days ago
Workflow HTTP steps - about 1 month ago
Increased latency on webhooks - about 2 months ago

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