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Outage in Personio

Partial service disruption

Resolved Minor
March 24, 2026 - Started 22 days ago - Lasted 3 days
Official incident page

Incident Report

Summary AI Generated

Personio experienced a partial service disruption affecting salary imports, where imported salaries using the 'view salary columns' template were not visible after importing. The issue persisted for approximately 70 hours while engineering teams worked on identifying and implementing a fix. The problem was fully resolved with a successful fix implementation, restoring normal functionality to the affected salary import feature.

We are currently experiencing some issues with salary imports. The following features are affected: - Imported salaries utilizing the 'view salary columns' template may not be visible after importing. Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologize for the inconveniences.

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 03/27/2026 12:48PM

The implemented fix is working as expected and the issue is fully resolved. We apologize for any inconvenience this may have caused. Thank you for your understanding!

MONITORING 19 days ago - at 03/27/2026 12:04PM

A fix has been implemented. Our engineers are monitoring the systems to ensure the issues is fully resolved.

IDENTIFIED 20 days ago - at 03/26/2026 08:46AM

We continue to make progress towards resolving the issue.

IDENTIFIED 21 days ago - at 03/25/2026 04:55PM

We are making progress on resolving the issue.

IDENTIFIED 21 days ago - at 03/25/2026 02:04PM

Work on a fix is currently still ongoing.

IDENTIFIED 21 days ago - at 03/25/2026 10:13AM

We are continuing to implement a fix.

IDENTIFIED 22 days ago - at 03/24/2026 04:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 22 days ago - at 03/24/2026 04:13PM

We are currently experiencing some issues with salary imports. The following features are affected:
- Imported salaries utilizing the 'view salary columns' template may not be visible after importing.

Please be aware that the remaining system is stable and running according to expectations. Our engineering teams are already working on a solution.

We will keep you posted with the latest information on this page and apologize for the inconveniences.

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