Outage in PEXA

Service Issue - Payment File Response

Resolved Major
May 19, 2025 - Started 10 days ago - Lasted 1 day
Official incident page

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Outage Details

We’re aware of a payment file response issue that’s impacting ThirdParty and BPayr transactions. If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed. We’re working to resolve this issue. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients. We’ll provide you with an update within the hour.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 05/20/2025 08:00AM

The payment file response issue impacting Third Party and BPay transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.

MONITORING 9 days ago - at 05/20/2025 06:33AM

We can confirm the payment file response issue impacting third party Direct Entry and BPAY transactions is now resolved.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your clients.

INVESTIGATING 9 days ago - at 05/20/2025 05:38AM

We’re aware of a payment file response issue that is caused by a third party impacting Direct Entry and BPAY transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We are continuing to work with our third party partner to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

INVESTIGATING 9 days ago - at 05/20/2025 04:12AM

We’re aware of a payment file response issue that is caused by a third party impacting Direct Entry and BPAY transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We are continuing to work with our third party partner to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

INVESTIGATING 9 days ago - at 05/20/2025 02:43AM

We’re aware of a payment file response issue that is caused by a third party impacting Direct Entry and BPAY transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We are continuing to with our third party partner to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

INVESTIGATING 9 days ago - at 05/19/2025 09:43AM

We’re aware of a payment file response issue that is caused by a third party impacting Direct Entry and BPAY transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with our third party partner to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

INVESTIGATING 9 days ago - at 05/19/2025 09:32AM

We’re aware of a payment file response issue that’s impacting ThirdParty and Bpay transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with our ThirdParty Partner to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

INVESTIGATING 10 days ago - at 05/19/2025 07:04AM

We’re aware of a payment file response issue that’s impacting ThirdParty and Bpay transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

INVESTIGATING 10 days ago - at 05/19/2025 05:55AM

We’re aware of a payment file response issue that’s impacting ThirdParty transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

IDENTIFIED 10 days ago - at 05/19/2025 05:13AM

We are continuing to fix a payment file response issue impacting ThirdParty transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.

INVESTIGATING 10 days ago - at 05/19/2025 04:02AM

We’re aware of a payment file response issue that’s impacting ThirdParty and BPayr transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

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